Important information
We have upgraded our customer and billing system and started migrating Essential Water accounts. A new customer portal will launch mid-2026.
- Historical account information is available in the current portal.
- You’ll be able to access your current account information once the new customer portal is launched.
- For assistance call 1800 441 888 or email letschat@essentialwater.com.au.
If you've not yet migrated to the new system your access to the current customer portal remains unchanged.
